Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International shipping may take 7-21 business days depending on the destination.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express orders are typically delivered within 1-3 business days for domestic shipments.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused items in original packaging. Please contact our customer service team to initiate a return.
Do you offer exchanges?
Yes, we offer exchanges for defective or incorrect items. Please contact us within 14 days of receiving your order to arrange an exchange.
Product Information
Are your products eco-friendly?
Many of our stationery and home products are made from sustainable materials. Look for the eco-friendly badge on product pages for specific information.
Do you offer bulk discounts?
Yes, we offer quantity discounts for schools and businesses. Please contact us for bulk pricing on orders over 50 units of the same item.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are securely processed with 256-bit SSL encryption.
Is my payment information secure?
Yes, we use industry-standard security measures to protect your information. We never store your full payment details on our servers.
International Orders
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are there any import duties?
International customers may be responsible for customs fees, import duties, and taxes. These charges are determined by your local customs office.
Can't find what you're looking for? Our customer service team is happy to help with any additional questions you may have.