Terms of service
General Terms
By accessing and using PlumaSpark.com ("the Website"), you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and purchasers of our stationery, art supplies, office products, and other merchandise.
We reserve the right to modify these terms at any time. Continued use of the Website constitutes acceptance of the modified terms.
Order Processing & Fulfillment
All orders are subject to product availability. We process orders within 1-3 business days. Shipping times vary by destination and carrier.
You may cancel unshipped orders by contacting our customer service team. Once an order has been shipped, standard return policies apply.
Intellectual Property
All content on the Website, including product designs, logos, and product photography, is the property of PlumaSpark or its licensors and protected by international copyright laws.
Unauthorized use of any PlumaSpark intellectual property without express written consent is strictly prohibited.
Limitation of Liability
PlumaSpark shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use or inability to use our products
- Unauthorized access to or alteration of your transmissions
- Any third party conduct on the Website
- Any other matter relating to our services
Refund Policy
We accept returns within 30 days of delivery for unused products in original packaging. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items.
Certain items marked as final sale are not eligible for return or exchange.
Dispute Resolution
Any disputes arising from these terms shall first attempt to be resolved through good-faith negotiations between the parties.
If unresolved, disputes shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in California, USA.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Contact Information
For any questions regarding these Terms of Service, please contact our customer service team through the contact form available on our Website.