Shipping policy
Shipping Information
At PlumaSpark, we strive to deliver your stationery, art supplies, and lifestyle products to you as quickly and safely as possible.
Shipping Methods
We currently offer Standard Shipping for all orders. This service typically delivers within:
- 3-7 business days for domestic orders
- 7-14 business days for international orders
Shipping Rates
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
Exact shipping costs will be displayed during checkout before payment.
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Shipping Restrictions
Some products may have shipping restrictions to certain countries due to:
- Local regulations
- Product composition
- Size/weight limitations
Delivery Issues
If you experience any problems with your delivery:
- Check your tracking information first
- Contact the carrier using the provided tracking number
- If unresolved, contact our customer service via email
Important Notes
- We are not responsible for delays caused by customs clearance
- Please ensure your shipping address is complete and accurate
- Delivery times are estimates, not guarantees
For any shipping-related inquiries, please email our customer service team. We're happy to help!