Privacy policy

Information We Collect

At PlumaSpark, we collect the following types of information when you interact with our website:

• Personal Information: Name, email address, shipping/billing address, and payment details when you make a purchase.
• Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
• Usage Data: Pages visited, products viewed, and interaction patterns to improve user experience.
• Cookies: We use cookies and similar technologies to remember preferences and analyze site traffic.

How We Use Your Information

Your data helps us:

• Process and fulfill your orders efficiently
• Provide customer support and respond to inquiries
• Improve our product offerings and website functionality
• Prevent fraud and enhance security measures
• Send promotional communications (only with your consent)

Data Sharing and Disclosure

We may share information with:

• Service Providers: Payment processors, shipping carriers, and IT support partners who assist in business operations.
• Legal Compliance: When required by law or to protect our rights and safety.
• Business Transfers: In case of merger, acquisition, or asset sale, with proper notice.

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures including:

• SSL encryption for all data transmissions
• Regular security audits and vulnerability testing
• Limited access to personal data within our organization
• Secure storage systems with access controls

Your Rights

Under GDPR, CCPA, and other privacy laws, you may:

• Request access to or deletion of your personal data
• Opt-out of marketing communications
• Correct inaccurate information
• Withdraw consent (where applicable)
• Lodge complaints with regulatory authorities

To exercise these rights, please contact us through our website's contact form.

Data Retention

We retain personal information:

• For active customers: Until account deletion request or 3 years after last purchase
• For order records: 7 years for tax and legal compliance
• For website analytics: 26 months unless deleted earlier

International Data Transfers

As a global business, we may transfer and process data outside your home country, always with appropriate safeguards like:

• EU Standard Contractual Clauses
• Privacy Shield frameworks (where applicable)
• Binding corporate rules for intra-company transfers

Children's Privacy

Our website is not designed for children under 16. We do not knowingly collect data from minors without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified via our website or email. The "Last Updated" date at the bottom indicates the latest revision.

Contact Us

For privacy-related questions or requests, please use the contact form on our website.