Tracking order
How to Track Your Order
At PlumaSpark, we understand how exciting it is to receive your stationery, art supplies, or kawaii gifts. Here's how you can track your order:
- Order Confirmation
Once your order is placed, you'll receive an email confirmation containing your order details and estimated delivery timeline.
- Shipping Notification
When your items ship, we'll send another email with your tracking number and carrier information (typically within 1-3 business days for in-stock items).
- Tracking Your Package
Use the provided tracking number to monitor your package's journey. Most orders are trackable within 24 hours of shipping.
Tracking Tools
For your convenience, we recommend using these reliable tracking services:
17Track
A global package tracking platform that supports most international carriers:
- Visit 17Track.net
- Enter your tracking number in the search field
- Select the carrier if known (optional)
- Click "Track" to view real-time updates
17Track provides detailed transit history and estimated delivery dates for most packages.
Tracking FAQs
Why isn't my tracking number working?
Tracking numbers may take 24-48 hours to activate in carrier systems. If it's been longer, please contact our customer service team.
My package shows delivered but I haven't received it
First check with neighbors or your building's mailroom. Carriers sometimes mark packages as delivered slightly before actual arrival. If it's still missing after 48 hours, please contact us.
How long does international shipping take?
Delivery times vary by destination, typically 7-21 business days. Your tracking information will show customs clearance updates for international orders.
Need help with your order? Our customer service team is happy to assist with any tracking inquiries.